Jewellery Sales Professional

Jewellery Sales – Bespoke Luxury Jewellery

The Opportunity

An exciting opportunity has arisen for an experienced Sales Manager to join a highly respected bespoke jewellery business. This is a pivotal role for a commercially driven individual who is passionate about delivering exceptional client experiences and building long-term customer relationships.

Working closely with the directors, you will play a key role in driving business growth, leading all new client enquiries from initial contact through to completion, while helping to shape the future direction of the business.

The company offers an excellent salary package, performance-related incentives and the opportunity to become an integral part of an ambitious and growing luxury brand.

Key Responsibilities

• Lead all new sales enquiries, taking ownership of the complete client journey from initial enquiry through to successful completion.
• Drive revenue growth by achieving individual and company sales targets.
• Consistently deliver an outstanding luxury customer experience that exceeds client expectations.
• Manage and qualify all incoming enquiries, following a structured sales process that protects margin while maximising conversion opportunities.
• Maintain a high enquiry-to-sale conversion rate.
• Develop long-term relationships with clients, encouraging repeat business and referrals.
• Work closely with the directors to continually improve the customer experience and overall sales journey.
• Provide valuable input into marketing initiatives, social media content and showroom merchandising to generate new enquiries.
• Oversee all associated administration and production coordination required to deliver each commission successfully.
• Collaborate with suppliers, designers, craftsmen and production partners to ensure every bespoke commission is delivered to the highest possible standard.
• Support the ongoing development of supplier and manufacturing relationships.
• Take responsibility for the security of the premises, valuable goods and colleagues during both opening and closing procedures.
• Contribute to wider business strategy and support the directors in identifying opportunities for continued growth.

About You

The successful candidate will be a confident, commercially minded sales professional with experience within luxury retail or bespoke luxury products.

You will also possess:

• A proven track record of consistently achieving high-value sales targets.
• Exceptional relationship-building and communication skills.
• The ability to inspire confidence and build trust with discerning clients.
• Strong commercial awareness with excellent negotiation skills.
• A consultative sales approach focused on understanding individual customer requirements.
• Outstanding organisational skills with the ability to manage multiple bespoke projects simultaneously.
• High attention to detail and a commitment to delivering exceptional service.
• A proactive, self-motivated attitude with the ability to work independently.
• A genuine passion for luxury jewellery, craftsmanship and bespoke design.

The Role

Unlike a traditional jewellery retailer, this business specialises exclusively in bespoke commissions and does not carry finished stock. Every piece is individually created to meet the client's vision.

Success in this role relies upon your ability to build trust, communicate effectively, present concepts using imagery and design, and guide clients through a highly personalised purchasing journey.

This is a rare opportunity to become part of a growing luxury business where your commercial success will directly influence the future growth of the company.