Administrator - Luxury Watch Company
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| Job Type | Permanent Full Time |
| Location | Oxford Street |
| Area | London, England |
| Sector | After SalesCustomer ServiceAdministration |
| Salary | Good basic salary plus bonus |
| Start Date | asap |
| Job Ref | Admin44 |
- Description
- Retail Sales Administrator
To provide exceptional levels of customer service to all customers, focusing on back office and after care. This will include repairs, spare part orders as well as working on customer data base. Although the focus will be on after care, there will be opportunities to promote and sell all products to end consumers and meet all sales targets and boutique objectives.
Key Responsibilities Customer Service
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
Follow-up with customer repairs liaising with customer care.
Provide reliable information to customers in all matters relating to sales and customer service.
Placing orders for accessories, ensuring stock is up to date and available.
Update customer database and make sure client details are accurate.
Sales
Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
Ensure good knowledge of all functions of watches.
Provide reliable information to customers in all matters relating to sales and customer service.
Contribute to the store reaching its monthly, quarterly and annual sales targets.
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
Cash Handling/Payment Transactions
All transactions to be handled in a responsible and secure way.
Till functions, cashing up, payments and general duties.
Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
Ensure the store is kept clean and presentable at all times.
Back of house and shop floor are both just as important.
Health and Safety aware.
Good Visual Merchandising standards.
Communication
Adhere to company policies and regulations.
Attend briefing sessions as directed by your line manager.
Can present, and conduct, themselves in a professional manner to both customers
and colleagues.
Can deal with international customers and familiar with their customs and culture.
Can communicate clearly to consumers and colleagues.
Product Knowledge
Attend regular training days.
Take responsibility, and be self-motivated and pro-active, to understand all new
products and apply training and instructions.
Be able to deliver good product knowledge to our customers.
Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Essential
Experience in the Retail Industry at a sales advisor level.
Preferably from a watch/jewellery, or prestige retail back ground.
Must have an understanding of luxury retail.
Must enjoy their work and have a natural passion for customer service, attention to
detail and be well-organized.
Strong IT skills and have a basic understanding of Microsoft Office and general
administration (such as filing, organisation, GDPR compliance and communication skills).
Preferred
Have experience with luxury watches or jewellery.
Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
Have experience dealing with international customers.