Repairs Coordinator

2025-06-01 19:01:022025-09-28Jewellery Stylist Recruitment
Job TypePermanent Full Time
AreaGloucestershire, England
SectorJewellery SalesWatch SalesAfter SalesCustomer ServiceAdministrationJewellery Production
SalaryGood salary package
Start Dateasap
Job RefGlouc2989
Description

An exciting opportunity has arisen for an experienced and detail-oriented Repairs Coordinator to join a well-established, independent luxury jeweller based in Gloucestershire. This jewellery business is known for its commitment to exceptional customer service, exquisite jewellery, and prestigious timepieces.

The ideal candidate will have a background in jewellery and watch repairs, combined with a methodical approach, strong administrative skills, and a professional, client-focused manner.

What we’re looking for:

    • Proven experience in jewellery and/or watch repairs, ideally involving high-end brands
    • Knowledge of jewellery making, watch servicing, or a related discipline
    • Familiarity with repair management systems such as Pursuit (or similar platforms)
    • Excellent attention to detail and confident problem-solving abilities
    • Able to work independently while collaborating closely with the wider team
    • Outstanding communication skills and a professional approach to client care
    • A commitment to maintaining high standards in both service and operational processes

    Key responsibilities:

      • Coordinate and process jewellery and pearl repairs accurately and efficiently
      • Manage repairs for luxury watches, including detailed intake and follow-up
      • Use specialist software to track repair orders, manage stock movements, and update customer records
      • Assess items for repair, providing accurate quotations and timelines
      • Maintain a well-organised workspace in line with safety and quality standards
      • Communicate clearly with clients, updating them on progress and ensuring their satisfaction
      • Work collaboratively with colleagues to meet repair deadlines and uphold service levels

      What’s on offer:

        • Competitive salary
        • Private medical insurance
        • Generous staff discounts on fine jewellery and watches
        • Opportunities for training and long-term career development
        • A respectful, supportive team environment within a trusted family-run business

        This is a rare opportunity to join a refined and established luxury jeweller where your skills and attention to detail will be truly valued.

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