Repairs/Special Orders Professional
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| Job Type | Permanent Full Time |
| Area | London, England |
| Sector | Jewellery SalesWatch SalesJewellery Production |
| Salary | Good basic salary plus bonus |
| Start Date | asap |
| Job Ref | Jo31K |
- Description
- Key responsibilities:
To support the Sales team with all aftersales & administrative tasks including but not limited to:
Managing all retail repairs of jewellery and watches – responsible for end to end process including liaising between global sales teams & production repair team to provide quotes & lead times and full tracking to ensure due dates are met.
Managing special ordering of spare parts & watch straps – responsible for end to end process including liaising between global sales teams & production repair team to provide quotes & lead times and full tracking to ensure due dates are met.
Departmental documentation organising and filing.
Arranging aftersales documentation as & when needed.
Monthly retail enquiries reporting by product category.
Additional ad hoc responsibilities as needed.
Skills:
Excellent organisation skills and attention to detail.
Prioritisation of own work load and ability to adapt to urgent requests.
Good communication skills.
Jewellery knowledge a plus, but not essential.
Strong excel and Microsoft office skills.
Deal with e-mail/telephone enquiries on a timely basis.