Case Assembly Technician

We have an exciting vacancy with Rolex watches at their impressive service centre in Kings Hill, Kent.
Candidates from the following backgrounds would be of interest.
 
Retail luxury watch sales
Retail luxury jewellery sales
Jewellery goldsmith 
Quality control 
Watch technician
Newley qualified watchmakers
Watch polishers
Technical role

Role Summary
 
This, customer-focused role operates within a state of the art service facility and is involved in the initial stages of quality control for all refinished watch cases. The role is required to follow standard operating procedures via the My Rolex World Service online system, using specifically designed tooling and bench equipment. Evaluating and introducing any requirements for chargeable, estimated components and the fitting of new seals and springs to ensure water-proofing and functionality of the case, are key elements of this role, and is vital in perpetuating the Rolex experience by providing outstanding customer service.
 
Key Tasks and Responsibilities
 
Completes assigned tasks of reassembling cases to a high level of quality.
Works to daily production and quality goals set within personal performance objectives.
Maintains a strict, personal working stock of case components.
Ensures that all standard operating procedures are strictly adhered to
Maintains precision tools and equipment to a high standard
Handles routine work as part of the team and supports when required in other operational areas or departments.
Follows all health and safety guidelines and safety procedures when operating machinery.
Works within all standard operating procedures (SOPs) at all times.
Maintains high standards of workshop and workstation organisation and general housekeeping.
 
Personal Profile Summary
 
The post holder will be structured, organised and specialist/technical/administrative by nature. The job calls for someone who is systematic and has the ability to concentrate on things within their area of knowledge, experience and education. The work may involve gathering facts or performing specialist assignments.
The person fulfilling this role should be approachable, thorough, methodical, predictable, self-disciplined, patient, logical, careful, diplomatic and conventional in approach. Moderation, consistency and the ability to tie up all the loose ends and finish a job will be of importance. The maintaining of quality and standards will be a priority.
 
Key Areas of Competence
 
Generates and provides specialist and/or administrative services which benefit the organisation and whether they are "thing" or "people" related, leading to a high level of both internal and external customer satisfaction.
Develops competences and expertise in both self and others in order to gain a satisfactory standard and deliver results within agreed timescales.
Remains self-controlled when things go wrong and people get agitated or aggressive, is prepared to listen to what others say and feel, deals with conflict in an accommodating manner and uses practicality as a method for reaching a solution.
Is consistent in the manner in which a task is tackled, creates sound practical procedures which incorporate checks for accuracy and ensures that tasks are completed satisfactorily.
Is systematic and logical in approach to decision making, ensures that all the necessary facts and information are available and accurate and that decisions taken and acted upon are astute and carefully considered.
Works within a technical or specialist area of expertise in order to continuously improve the quality of the service and/or the product provided.
Retains a formal and professional manner, reflects on difficult situations and stands back from people remaining unemotional in order to resolve problems.
Is non-confrontational when handling or involved in conflict situations and, in order to achieve agreed and acceptable standards and timescales, adopts a passive and non-demanding working ethic.
 
Essential
 
Minimum Secondary school education
Experience of working in a quality controlled environment
Demonstrable dexterity skills and hand/eye coordination
Familiar with following strict methods of work and standard operating procedures
 
Desirable
 
Experience in handling high grade product
Minimum grade C at GCSE level in Art and Craft Design and Technology or equivalent