Watch Sales Professional

Our client is a renowned luxury watch brand with an outstanding reputation for offering exclusive timepieces. As part of their continued growth, we are looking for an experienced Luxury Watch Sales Professional to join a talented team in Manchester.

Job Summary

The Luxury Watch Sales Professional is responsible for providing exceptional customer service and expert advice to clients seeking high-end timepieces. You will be an ambassador of the brand, demonstrating in-depth knowledge of luxury watches, maintaining high standards of product presentation, and achieving sales targets while ensuring a personalised shopping experience.

Responsibilities

Sales and Customer Service:

• Engage and build strong relationships with clients, understanding their needs and guiding them through the purchasing process.
• Provide expert advice on luxury watches, including product features, benefits, and brand heritage.
• Achieve and exceed sales targets and KPIs through proactive client engagement and upselling techniques.
• Handle customer inquiries, feedback, and complaints professionally and promptly.

Product Knowledge:

• Maintain an in-depth knowledge of all watch brands and collections offered in the store.
• Stay updated on industry trends, new releases, and market conditions.

Client Relationship Management:

• Build and maintain a loyal client base through consistent follow-up, personalised communication, and CRM activities.
• Manage a personal client book, scheduling appointments, and conducting private viewings

Store Presentation and Operations:

• Ensure that the sales floor and displays are impeccably presented and stocked according to company standards.
• Assist with inventory management, stock control, and visual merchandising.
• Participate in regular training sessions to enhance product knowledge and sales techniques.

Skills and Experience

• Proven experience in luxury retail, preferably within the watch or jewelry industry.
• Exceptional sales skills with a track record of meeting or exceeding sales targets.
• Strong communication and interpersonal skills, with the ability to build rapport with high-net-worth clients.
• Passionate about luxury watches and knowledgeable about various brands, movements, and complications.
• Professional appearance, with attention to detail and a commitment to delivering an elevated client experience.
• Proficiency in using CRM systems and digital tools to manage client relationships.