Oyster QC Technician
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| Job Type | Permanent Full Time |
| Location | Kings Hill |
| Area | Kent, England |
| Sector | Watch SalesJewellery ProductionGoldsmithWatchmakerWatch TechnicianWatch PolisherQuality Control |
| Start Date | asap |
| Job Ref | Rol3 |
- Description
- PLEASE NOTE THAT THIS POSITION IS NOW CLOSED. WE ARE HOWEVER TAKING INTEREST FOR POSSIBLE POSITIONS WITH ROLEX NEXT YEAR AND SO PLEASE APPLY TO BE CONSIDERED FOR A POSITION IS 2020.
Job Summary
This position plays a vital role in delivering the highest possible standards of quality in respect of our cases and bracelets. The role focuses on identifying all quality-related issues and accurate recording of all related data to ensure the provision of outstanding customer service. There is scope for progression within a defined development framework and full training will be provided to applicants who possess the required personal attributes outlined in the candidate profile.
Key Tasks and Responsibilities
Technical Focus
- Assesses specification of watch and working order.
- Checks completed work is correct and in accordance with customers’ requests
- Reports corrections in support of providing constructive feedback to all team members
- Maintains daily production targets and quality goals set within personal performance objectives
- Focuses on achieving high standards of excellence via a ‘right first time’ approach in all areas of work within the Case department
- Maintains high standards of workstation organisation and tidiness
- Follows and adheres to all standard operating procedures
- Works to required procedures to ensure health and safety guidelines are adhered to when operating machinery
- Carries out tasks within the department as requested by the Manager which are reasonable and commensurate with skills and capability
Team Focus- Focuses on continuous personal and professional development
- Demonstrates willingness to improve through constructive communication and training
- Builds and maintains positive relationships and communication with colleagues
This role is likely to be of interest to a person who is a perfectionist by nature with an innate need to get things right and a preferred focus on tasks rather than personal interaction. Facts, logic and systems are an important aspect of the role, therefore the successful applicant will possess the ability to work in a steady, thorough and deliberate manner and have the persistence to see a job through to conclusion. The ideal candidate will be conventional, co-operative, cautious by nature, compliant, organised, predictable, methodical and routine-orientated. He/she will have a naturally questioning approach, an ability to concentrate on the detail and a non-assertive nature. The role requires a somewhat analytical mind and demands a high level of quality control.
Key Areas of Competence- Able to work within a technical or specialist area of expertise in order to continuously improve the quality of the service and/or the product
- Develops and complies with the systems, procedures, rules, objectives and timescales set by the organisation and takes a disciplined approach when undertaking tasks
- Searches out errors, rectifies omissions, perfects systems and procedures which will ultimately raise the quality and standards of all tasks undertaken
- Provides the best possible solutions to problem solving or decision making by conscientiously testing things, examining facts, trying different alternatives and thinking things through
- Develops competency in self in order to gains satisfactory standards of performance and delivers results within agreed timescales
- Is consistent in the manner in which a task is tackled, creating sound practical procedures which incorporate checks for accuracy and ensures that tasks are completed satisfactorily
- Seeks direction and authority from others when and if appropriate and achieves set goals in a non-assertive and efficient manner
- Draws conclusions by probing into things and contemplating the consequences of any action that is likely to be taken by proving the reliability of the information available.
- Skills Knowledge and Experience
Essential
Educated to a minimum of Secondary school level
Excellent attention to detail and a high level of
concentration and focus
A good level of dexterity and hand-to-eye coordination
Good written and oral communication skills
Desirable
Grade C or above at GCSE Level in Art or Craft Design & Technology
Previous experience working as part of a small team
An interest in watches