Rolex Showroom Manager

We are seeking an experienced and highly professional Rolex Showroom Manager to oversee the operation, performance, and customer experience of the Rolex department within a prestigious luxury jewellers. This is a senior position requiring exceptional leadership, product knowledge, and client relationship skills to ensure the Rolex boutique achieves the highest standards of service and sales performance.

Key Responsibilities

Team Leadership & Development

• Lead, motivate, and develop the Rolex sales team, ensuring excellence in client service.
• Provide training and ongoing development to enhance product knowledge and selling skills.
• Foster a culture of professionalism, accountability, and luxury hospitality.

Sales & Client Experience

• Drive sales performance and achieve targets in line with Rolex and company expectations.
• Build and maintain long-term relationships with high-net-worth clients.
• Oversee the delivery of a world-class in-store experience, ensuring brand values are
• consistently represented.

Operational Excellence

• Ensure compliance with Rolex standards, guidelines, and operational procedures.
• Manage stock levels, allocation, and merchandising in line with brand requirements.
• Monitor KPIs, sales reporting, and clienteling activity to ensure continuous improvement.

Brand Partnership

• Act as the key liaison between Rolex and the jewellers, ensuring communication and
• collaboration at all times.
• Represent the Rolex brand at events, launches, and networking opportunities.
• Uphold and promote the heritage and prestige of the Rolex name within the store.

Skills & Experience Required

• Proven track record in luxury retail management, ideally within watches or fine jewellery.
• Strong leadership skills with the ability to inspire and motivate a sales team.
• In-depth knowledge of the luxury watch market; Rolex experience essential.
• Exceptional client relationship and networking skills, with an existing portfolio of UHNW
• clients advantageous.
• Commercially astute with excellent organisational, analytical, and communication skills.
• Impeccable presentation and a natural ambassador for luxury.

The package

• Industry-leading salary and performance-based bonus.
• The opportunity to manage one of the world’s most prestigious luxury brands.
• Exclusive employee benefits