Luxury Watch Sales

Position Purpose

This role is for a Sales Consultant within a prestigious luxury watch and jewellery house. The position requires a strong drive to achieve sales and deliver exceptional customer service at all times. You will be expected to build and nurture a loyal client base, while also developing excellent internal and external relationships. As a brand ambassador, you will represent the company with the highest standards of professionalism.

Overview of Role

• Develop in-depth product knowledge (with internal training) and use this expertise to foster long-term customer relationships.
• Grow the client base by delivering outstanding service and utilising strong watch and jewellery knowledge to maximise sales opportunities across all retail channels.
• Support the boutique’s performance by consistently providing a superior client experience.

Main Responsibilities

Sales & Service

• Deliver the highest standards of customer service both in-store and across remote channels (telephone, email, WhatsApp).
• Build, maintain, and proactively grow a personal client book and database.
• Ensure every opportunity to meet client needs is explored within set parameters.
• Act on coaching and feedback from the Boutique Manager.
• Maintain comprehensive product knowledge and use it effectively to support client purchases.
• Contribute to boutique targets by achieving individual KPIs.
• Uphold excellent personal presentation, grooming, and adherence to dress code standards.
• Adapt service style to meet the expectations of different clients and situations.

Operations

• Follow company systems and POS procedures to ensure smooth transactions and full compliance.
• Participate in team briefings, meetings, and training sessions.
• Keep up to date with internal communications and developments within the business.
• Ensure the boutique is always presented to brand standards and kept immaculate.
• Process all sales transactions in line with company procedures and regulations.
• Conduct regular stock counts and maintain accuracy within stock management systems.
• Support high standards of product presentation and merchandising in line with company policy.
• Follow procedures to minimise stock loss and safeguard company assets.

Requirements

• Previous experience as a Sales Consultant (or similar) within the luxury retail industry.
• Fluency in French and English (additional languages an advantage).
• Confident user of MS Office (Word, Excel, PowerPoint).
• Solid understanding of sales techniques and luxury customer service principles.

Behaviours

• Excellent communication and listening skills that inspire customer trust.
• Strong commitment to achieving objectives, with the flexibility to go the extra mile.
• Confidence in overcoming challenges with a solution-focused mindset.
• Ability to work within set systems, procedures, and timescales.
• Positive, proactive attitude and strong sense of teamwork.
• Helpful, adaptable, and open to collaborative objectives.