Jewellery Sales & E-commerce

A well-established, jeweller in Surrey is seeking a Sales & Ecommerce Assistant to join their friendly and busy team. This role offers a mix of online and in-store responsibilities, focusing on ecommerce operations alongside sales and customer service support.

Ideally, you'll bring some experience in ecommerce, a keen interest in jewellery, and a genuine desire to expand your knowledge and skills. Jewellery expertise is advantageous but not a must—full training will be given.

Who We’re Looking For:

This role is a fantastic fit for someone eager to develop within both the jewellery trade and the ecommerce sector. The ideal candidate will be tech-savvy, confident using IT systems (especially photography and video equipment), and enthusiastic about continuous learning and development. We’re looking for someone who is:

• Organised and detail-oriented

• A clear and confident communicator

• A team player who can also work independently

• Professional and well-presented

• Reliable and trustworthy

Ecommerce Responsibilities:

• Upload new stock to the company’s website and Etsy, ensuring all product listings are clear, accurate, and detailed.

• Take high-quality photos and videos of products for online use and marketing purposes.

• Add rich product descriptions to enhance SEO and provide comprehensive details for online shoppers.

• Regularly review and audit online listings to keep the product range up to date.

• Handle online sales from start to finish: liaise with customers, complete security checks, prepare and dispatch orders professionally.

• Work to boost online traffic and sales through continual site improvements and proactive ideas.

Stock Control:

• Support the stocking-in process for new products, including generating price tickets and ensuring items are stored or displayed correctly.

• Create and update tickets for items as needed for both sales and reserved stock.

Sales & Customer Service:

• Deliver excellent customer service to every visitor, with a focus on driving sales, repairs, and valuation bookings.

• Build rapport with customers to encourage repeat business and upselling opportunities.

• Help maintain attractive displays and keep cabinets and windows looking their best.

• Remove items from window displays at the end of each day and store them securely.

General Duties:

• Answer phone calls, handle customer enquiries, and direct calls where appropriate.

• Maintain a tidy and secure environment within the store at all times.

• Bring stock in from the safe each morning and secure it again at closing time.

• Support colleagues when needed and work collaboratively as part of the wider team.

• Keep shop areas and stock clean and well-presented at all times.

• Handle confidential information with complete discretion.

• Be prepared to work extra hours on occasion when required.

• Maintain a smart appearance in line with the shop’s professional standards.

• Help improve and streamline processes and systems to enhance shop performance.