Jewellery Sales Professional

We have a vacancy for a jewellery sales professional with a luxury jewellers based in Leicestershire.

The Jewellery Sales Professional will be responsible for delivering exceptional customer service and achieving sales targets within a small, high-end jewellery store. The ideal candidate will have a passion for jewellery, a keen eye for detail, and excellent interpersonal skills. This role involves guiding customers through their purchases, providing knowledgeable advice, and creating an enjoyable shopping experience.

Key Responsibilities:

Customer Service:

• Greet and engage customers in a warm and friendly manner.
• Build and maintain strong customer relationships to encourage repeat business.
• Assist customers in selecting jewellery pieces that meet their needs and preferences.
• Provide detailed information about products, including materials, craftsmanship, and care instructions.
• Handle customer inquiries, complaints, and returns with professionalism and tact.

Sales:

• Achieve and exceed sales targets and KPIs set by the Store Manager.
• Upsell and cross-sell products to maximise sales opportunities.
• Process sales transactions accurately using the store's point of sale (POS) system.
• Maintain a thorough understanding of the jewellery market and current trends.

Merchandising:

• Ensure that displays are clean, well-organised, and visually appealing.
• Assist in setting up and arranging jewellery displays and promotional materials.
• Conduct regular inventory checks and report discrepancies to the Store Manager.
• Monitor stock levels and assist with stock replenishment.

Team Collaboration:

• Work collaboratively with team members to achieve store objectives.
• Participate in team meetings and training sessions.
• Share feedback and ideas to improve sales processes and customer experience.

Criteria:-

• Previous experience in jewellery, watch or luxury sales (desirable)
• A knowledge or passion for jewellery (desirable)
• Excellent communication skills
• Immaculate presentation
• Excellent customer service skills
• Ability to go the extra mile for customers
• Jewellery qualification, Jet 1, Jet 2 (desirable)