Customer Service Support
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| Job Type | Permanent Full Time |
| Area | Hertfordshire, England |
| Sector | Watch SalesAfter SalesCustomer ServiceAdministration |
| Salary | Around £25k depending upon experience |
| Start Date | Immediate start |
| Job Ref | Cust235 |
- Description
- We have a vacancy for a customer service professional with a well know watch company based in Hertfordshire.
For this role, someone from a retail watch sales background or admin role with a good knowledge of luxury watches would be ideal for this position.
Overall Responsibility:
Working as part of the Servicing team you will be required to have a basic understanding of the mechanics of a watch or be very eager to learn. Technical ability is a key part of this role.
Key responsibilities and duties will include:
Monitoring and handling the day to day workflow of all watches in Servicing
Keeping Servicing administration systems up to date
Liaising with suppliers and outsourcers
Helping to maintain all equipment, and assisting the workshop team with small repairs
Booking in client repairs and tracking their progress, and assisting clients with Servicing enquiries
Greeting Clients in house
Providing technical estimates and updates for clients
Meeting customers and advising on the technical aspect of their repairs
Sourcing parts for the repairs or watch purchases
Ordering parts from Brands
Stock take of department parts
Monitoring the KPI’s for the department
Servicing Invoicing cover for the Administration department
Quality control checks of all watches new, pre-owned and repairs
Adjusting bracelets, changing straps and batteries
Supporting the Watchmakers, Polishers, Technicians with small technical checks
Supporting Head of Servicing, Megan Young, in technical administration support and customer service.
Desired Skills & Experience:- Excellent organisational skills
- Strong problem-solving skills
- Ability to multi-task
- Strong attention to detail skills
- Strong communication skills with experience handling calls.
- Strong email communication skills
- Working well as part of a team.
- Motivated and a drive to succeed
- Possess a passion and appreciation for luxury goods, and in particular Watches
- Excellent presentation for Servicing front of house responsibilities.
- The ability to work to deadlines and under time pressure.