Client Services Assistant

About the Company

A leading luxury jewellery house renowned for its vibrant gemstones and timeless, wearable designs. Established in the 1980s by a fifth-generation jeweller, the brand is celebrated globally for exceptional craftsmanship, responsibly sourced materials, and a dedication to creating exquisite pieces that bring joy to every occasion. Their jewellery is loved by generations and cherished as heirlooms. The company is stocked by several prestigious retail partners and is available internationally online.

Job Description

We are seeking a Client Services Assistant to join the Operations team at our flagship store. This is a full-time role offering a fantastic opportunity to work with beautiful products within an established and growing luxury brand. Reporting to the Operations Manager, the successful candidate will play a key role in ensuring a seamless experience for clients across bespoke orders, repairs, and valuations.

This is an entry to mid-level position, depending on experience in a similar operational role within luxury retail or fashion.

Key Responsibilities:

• Act as the main liaison between the retail team and suppliers regarding client orders (including bespoke), repairs, valuations, and pricing enquiries.

• Manage end-to-end client, wholesale, and stock repairs.

• Oversee special orders and bespoke commissions from start to finish.

• Coordinate with suppliers and workshops to ensure timely and smooth processing of client orders and repairs.

• Arrange dispatches and collections with couriers.

• Log and process incoming parcels.

• Assist with onboarding replenishment and wholesale stock alongside the Product Management Coordinator.

• Support the Merchandising, Production, and Operations teams with accurate and timely assay processes.

• Perform quality control and onboarding checks on new stock and repairs.

• Support the Production Coordinator and Designer with gemstone inventory management and sourcing.

• Handle administrative tasks related to client services.

• Contribute to projects aimed at improving processes and procedures.

Skills & Attributes Required:

• Jewellery expertise essential.

• Proficiency in Microsoft Office.

• Experience with courier portals (e.g. DHL, FedEx) preferred.

• Good numerical and intermediate Excel skills.

• Strong analytical and organisational skills.

• Ability to multi-task and prioritise effectively.

• Excellent attention to detail and accuracy.

• Comfortable using stock and IT systems (full training provided).

Additional Qualities for Success:

• Positive, can-do attitude.

• Collaborative team player.

• Personable, approachable, and willing to learn.

• Honest, solution-focused problem solver.

• Enjoys working in a creative environment with a sense of humour.

• Motivated lifelong learner.

Package:

• Private healthcare.

• Wellbeing support through an Employee Assistance Programme.

• Complimentary office snacks.

• Regular team socials.

• Birthday day off.

• Jewellery loyalty scheme.

Full-time role, Monday to Friday.