Franchise Account Manager

We are currently recruiting for an exceptional Franchise Account Manager to join a world-renowned luxury jewellery house based within their London headquarters.

This is a rare opportunity to work at the highest level of the international luxury jewellery industry, managing strategic franchise partnerships across key global markets whilst representing a brand synonymous with craftsmanship, exclusivity, and excellence.

The successful candidate will operate within a fast-paced, highly dynamic luxury environment, working closely with international partners to drive commercial performance, elevate brand presence, and deliver an exceptional client experience aligned with the highest standards of luxury retail.

The Role

As Franchise Account Manager, you will act as a key liaison between the brand and its international franchise network, building and maintaining long-term partnerships whilst supporting overall business growth across multiple territories.

You will oversee day-to-day franchise operations, analyse commercial performance, support strategic planning, and ensure the seamless execution of brand standards across all partner locations.

This role would suit a commercially minded luxury professional with strong relationship management skills, excellent organisational ability, and a genuine passion for fine jewellery and luxury retail.

Key Responsibilities

• Manage and develop relationships with international franchise partners
• Drive sales performance and profitability across franchise territories
• Analyse sales trends, stock levels, and market opportunities to identify areas for growth
• Develop and implement strategic commercial action plans aligned with global objectives
• Advise partners on product strategy, merchandising, and luxury retail best practice
• Oversee order management processes including allocations, invoicing, and logistics coordination
• Ensure smooth communication between internal departments and external partners
• Maintain accurate reporting, forecasting, and commercial tracking
• Support showroom presentations, client meetings, and collection launches at head office
• Ensure the highest standards of luxury brand presentation and client experience are maintained at all times

Candidate Profile

• Previous experience within luxury jewellery, watches, fashion, or high-end retail
• Strong commercial awareness with the ability to analyse and interpret sales data
• Excellent communication and stakeholder management skills
• Highly organised with exceptional attention to detail
• Confident managing multiple projects and international accounts simultaneously
• Ability to thrive within a fast-paced luxury environment
• Advanced Microsoft Excel and PowerPoint skills
• SAP knowledge would be advantageous
• Jewellery industry knowledge highly desirable
• Additional languages, particularly Arabic, would be beneficial

Package

• Competitive salary
• Excellent benefits package
• Opportunity to work for one of the world’s most prestigious luxury brands
• London Head Office based
• Long-term career development within an elite luxury environment