Franchinse Operations Assistant

Role & Responsibilities

As an Operations Assistant, you will play a key role in supporting the account management and commercial teams across a variety of operational functions.

Your responsibilities will include assisting with order coordination, supporting client enquiries, preparing product presentations and ensuring smooth communication between internal departments such as merchandising, finance, production and logistics.

This is a varied and hands-on role where organisation, attention to detail and the ability to manage multiple priorities are essential.

Key Responsibilities

Order Coordination & Operational Support

Assist with the processing and tracking of client orders, monitoring backorders, stock movements and special product requests to ensure smooth fulfilment.

Client & Commercial Support

Support the commercial team with enquiries from retail partners, assist in preparing product presentations and contribute to client-facing initiatives when required.

Invoicing, Stock & Logistics

Coordinate administrative tasks related to invoicing, shipment preparation and delivery timelines while maintaining clear communication between finance, logistics and operational teams.

Reporting & Data Management

Maintain internal trackers, reports and databases to ensure information remains accurate and up to date.

Showroom & Product Presentation

Assist with preparing product displays, showroom presentations and internal product launches, ensuring a high standard of presentation aligned with luxury brand expectations.

Please note: this description outlines the core responsibilities of the role, but additional duties may be required as part of the day-to-day operations of the business.

Candidate Profile

The successful candidate will ideally have 3–5 years’ experience in an operational, administrative or account support role, preferably within luxury retail, jewellery, watches, fashion or another premium product sector.

You will be highly organised, detail-oriented and comfortable managing multiple tasks simultaneously within a fast-paced environment.

Strong Excel or Google Sheets skills are essential, and experience with order management systems or ERP platforms would be advantageous.

Excellent communication skills are important, as the role requires collaboration with multiple internal teams as well as external partners.

Personal Qualities

You take pride in your work and approach tasks with a high level of professionalism and accuracy. You are proactive, dependable and enjoy contributing to the success of a wider team. An interest in the luxury industry and a desire to grow within this environment would be highly valued.

Why Consider This Opportunity

• Opportunity to gain experience within an established luxury jewellery business
• Exposure to international retail and wholesale operations
• Cross-functional collaboration with multiple departments
• A strong addition to a career within the luxury goods sector
• Based in London with a collaborative and professional team environment