Client Services Assistant


This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2025-05-06 17:27:221970-01-01Jewellery Stylist Recruitment
Job TypePermanent Full Time
AreaLondon, England
SectorAfter SalesCustomer ServiceAdministration
SalaryGood basic salary plus benefits
Start Dateasap
Job RefCl22
Description

About the Company

A leading luxury jewellery house renowned for its vibrant gemstones and timeless, wearable designs. Established in the 1980s by a fifth-generation jeweller, the brand is celebrated globally for exceptional craftsmanship, responsibly sourced materials, and a dedication to creating exquisite pieces that bring joy to every occasion. Their jewellery is loved by generations and cherished as heirlooms. The company is stocked by several prestigious retail partners and is available internationally online.

Job Description

We are seeking a Client Services Assistant to join the Operations team at our flagship store. This is a full-time role offering a fantastic opportunity to work with beautiful products within an established and growing luxury brand. Reporting to the Operations Manager, the successful candidate will play a key role in ensuring a seamless experience for clients across bespoke orders, repairs, and valuations.

This is an entry to mid-level position, depending on experience in a similar operational role within luxury retail or fashion.

Key Responsibilities:

  • Act as the main liaison between the retail team and suppliers regarding client orders (including bespoke), repairs, valuations, and pricing enquiries.

  • Manage end-to-end client, wholesale, and stock repairs.

  • Oversee special orders and bespoke commissions from start to finish.

  • Coordinate with suppliers and workshops to ensure timely and smooth processing of client orders and repairs.

  • Arrange dispatches and collections with couriers.

  • Log and process incoming parcels.

  • Assist with onboarding replenishment and wholesale stock alongside the Product Management Coordinator.

  • Support the Merchandising, Production, and Operations teams with accurate and timely assay processes.

  • Perform quality control and onboarding checks on new stock and repairs.

  • Support the Production Coordinator and Designer with gemstone inventory management and sourcing.

  • Handle administrative tasks related to client services.

  • Contribute to projects aimed at improving processes and procedures.

Skills & Attributes Required:

  • Jewellery expertise essential.

  • Proficiency in Microsoft Office.

  • Experience with courier portals (e.g. DHL, FedEx) preferred.

  • Good numerical and intermediate Excel skills.

  • Strong analytical and organisational skills.

  • Ability to multi-task and prioritise effectively.

  • Excellent attention to detail and accuracy.

  • Comfortable using stock and IT systems (full training provided).

Additional Qualities for Success:

  • Positive, can-do attitude.

  • Collaborative team player.

  • Personable, approachable, and willing to learn.

  • Honest, solution-focused problem solver.

  • Enjoys working in a creative environment with a sense of humour.

  • Motivated lifelong learner.

Package:

  • Private healthcare.

  • Wellbeing support through an Employee Assistance Programme.

  • Complimentary office snacks.

  • Regular team socials.

  • Birthday day off.

  • Jewellery loyalty scheme.

Full-time role, Monday to Friday.

Keywords
SectorClear
AreaClear
Job TypeClear
SalaryClear
Sign in
Register
Similar Jobs
  • Repairs Coordinator
    England, Gloucestershire
    Jewellery Sales
    Good salary package

    An exciting opportunity has arisen for an experienced and detail-oriented Repairs Coordinator to join a well-established, independent luxury jeweller based in Gloucestershire. This jewellery business is known for its commitment to exceptional customer service, exquisite jewellery, and prestigi...

  • High Value Diamond/Gem Production Coordinator
    England, London
    Administration
    Good basic plus bonus and private health care

    High Value Diamond/Gem Production Coordinator | Mayfair, London

    An exceptional opportunity has arisen to join a prestigious fine jewellery company based in Mayfair, London. Renowned for their craftsmanship and exquisite collections, this brand is seeking a detail-oriented and ...

  • Stock Administrator - Fine Jewellery
    England, London
    Administration
    Good basic plus bonus and benefits

    The Business Administration team plays a crucial role in our operational business by overseeing daily detailed administration and process tasks, and ensuring that all stock procedures and audit requirements are respected. As an Administrative Specialist, you will be responsible to support the...

Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details