1st Line Support - Luxury Jewellery Company

First Line IT Support – Luxury Jewellery House

Location: Mayfair, London
Company: Prestigious Luxury Jewellery Brand

About the Company

Our client is one of the most admired luxury jewellery houses in the world, renowned for its craftsmanship, heritage, and innovation.

They are now seeking a First Line IT Support professional to provide exceptional technical assistance to internal teams and ensure seamless day-to-day IT operations across the business.

The Role

This is an exciting opportunity for a technically-minded and service-driven individual to become part of a high-performing luxury environment. You’ll be the first point of contact for all IT-related issues, ensuring that systems run efficiently and users receive the highest level of support.

Key Responsibilities:

• Provide first-line support for all IT issues, responding to staff queries in person, via email, and remotely
• Diagnose and resolve hardware, software, and network problems across multiple devices and systems
• Log, prioritise, and track incidents through to resolution
• Support Windows and macOS environments, and common business applications
• Assist with setting up new users, workstations, and mobile devices
• Liaise with external IT partners for escalated issues and system maintenance
• Maintain and update IT asset records and documentation
• Support the boutique and workshop teams with POS, Wi-Fi, and printing connectivity
• Ensure all IT processes align with the company’s data security and privacy standards

About You

• Minimum 1–2 years’ experience in an IT support or service desk role
• Confident troubleshooting across Windows, macOS, and mobile devices
• Strong communication and interpersonal skills – calm, patient, and solution-focused
• Experience working in a luxury, retail, or creative environment is advantageous
• A proactive attitude, with pride in delivering a premium level of support

The Package

• Excellent basic salary
• Bonus and private health care