Repairs Coordinator
| Job Type | Permanent Full Time |
| Area | Gloucestershire, England |
| Sector | Jewellery SalesWatch SalesAfter SalesCustomer ServiceAdministrationJewellery Production |
| Salary | Good salary package |
| Start Date | asap |
| Job Ref | Glouc2989 |
- Description
An exciting opportunity has arisen for an experienced and detail-oriented Repairs Coordinator to join a well-established, independent luxury jeweller based in Gloucestershire. This jewellery business is known for its commitment to exceptional customer service, exquisite jewellery, and prestigious timepieces.
The ideal candidate will have a background in jewellery and watch repairs, combined with a methodical approach, strong administrative skills, and a professional, client-focused manner.
What we’re looking for:
- Proven experience in jewellery and/or watch repairs, ideally involving high-end brands
- Knowledge of jewellery making, watch servicing, or a related discipline
- Familiarity with repair management systems such as Pursuit (or similar platforms)
- Excellent attention to detail and confident problem-solving abilities
- Able to work independently while collaborating closely with the wider team
- Outstanding communication skills and a professional approach to client care
- A commitment to maintaining high standards in both service and operational processes
Key responsibilities:
- Coordinate and process jewellery and pearl repairs accurately and efficiently
- Manage repairs for luxury watches, including detailed intake and follow-up
- Use specialist software to track repair orders, manage stock movements, and update customer records
- Assess items for repair, providing accurate quotations and timelines
- Maintain a well-organised workspace in line with safety and quality standards
- Communicate clearly with clients, updating them on progress and ensuring their satisfaction
- Work collaboratively with colleagues to meet repair deadlines and uphold service levels
What’s on offer:
- Competitive salary
- Private medical insurance
- Generous staff discounts on fine jewellery and watches
- Opportunities for training and long-term career development
- A respectful, supportive team environment within a trusted family-run business
This is a rare opportunity to join a refined and established luxury jeweller where your skills and attention to detail will be truly valued.