Franchise Account Manager - Head Office
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| Job Type | Permanent Full Time |
| Area | London, England |
| Sector | Account/Brand Manager |
| Salary | Good basic salary plus bonus and benefits |
| Start Date | asap |
| Job Ref | Acc729 |
- Description
- The Franchise team commercially optimise the relationship with company Franchise Partner Accounts to make the most of Sales and Service opportunities and generally drive business and brand awareness in Franchise territories.
The Franchise team deliver outstanding levels of customer service by handling all queries in a timely, professional, supportive manner.
Duties and responsibilities
- Manage the day-to-day relationship between the Franchise partners and Head office product operations for Pre and Post sales queries. This is the key aspect of the role split into managing enquiries, arranging stock to fulfill orders, Invoicing, managing cash flow and arranging dispatch for partners, whilst working in a way to compliment the retail business.
- Manage conversations with Franchise accounts to bring around the best solution for the client and the optimal commercial result for the company.
- Maintain strong communication across internal departments to ensure that all Client related product information (e.g. availability, delivery date, prices) is transparent and accurate.
- Collaborate with the Jewellery and watches production team in the development and delivery of optimal solutions for clients.
- Liaise frequently with stock control and the shipping department to ensure orders are shipped as soon as they are ready and paid.
- Maintain accurate and transparent Cash spreadsheets - updating cash flows for related Clients with Accounts
- Prepare proposals for Key Exhibitions and franchise New Openings to optimize sales and maintain brand position.
- Prepare and present relevant product in Key client Sell-in meetings
Qualifications
- Strong Microsoft Excel, PowerPoint and SAP experience
- Ability to think quickly and react to ad hoc requests.
- Strong Communication skills
- Ability to multitask and prioritize workload
- Accuracy and attention to detail, good with numbers