Watch Technician
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| Job Type | Permanent Full Time |
| Location | Edinburgh |
| Area | City of Edinburgh, Scotland |
| Sector | WatchmakerWatch TechnicianWatch Polisher |
| Start Date | asap |
| Job Ref | Watch5277 |
- Description
- We have a vacancy for a watch technician with a luxury jewellery and watch company based in Edinburgh, Scotland.
Candidates who can support Watchmakers and support the relationship between the workshop and salesfloor. A candidate who is confident with customers and interacting on a salesfloor but can give technical advice and handle luxury watches would be ideal.
Candidates from the following backgrounds would be of interest.
Retail luxury watch sales
Retail luxury jewellery sales
Watch technician
The Role
Delivering a range of repairs and maintain all documentation and admin duties alongside.
Perform accurate diagnostics and estimates for watches. This includes de-casing of watches and reassembly of watches after servicing.
Execute quick service interventions such as replacement and links adjustments, bracelet and straps adjustments and battery reseals.
Work with the whole watch workshop team to ensure parts are ordered, as per current policies and procedures.
Ensuring that all spare parts used are allocated to the correct job and all spare parts are received and correctly invoiced and stored.
Actively following up on any incorrect orders for a resolution as soon as possible.
Take ownership for the replenishment of parts and liaise with the Service department to pre-empt any delays.
Support the watchmakers with administrative tasks including estimate forms, strap orders, WSR lists to improve efficiency across the team.
Provide exceptional customer service and experience in our Edinburgh showroom, providing confident and clear communication about Service interventions.
The Candidate
Basic mechanical watch movement knowledge.
Self-motivated and well organised.
Attention to detail with good eye/hand coordination and concentration.
Flexible attitude.
Ability to work well under pressure and manage multiple priorities to meet deadlines.
Excellent written and verbal communication skills.
Meticulous in approach to details and strives for consistent improvement within their department.
Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set.