Customer Service Representitive

The successful candidate will be articulate & be able to demonstrate excellent organisational and communication skills. Superb telephone and email manner are essential.

Daily duties and responsibilities include but are not limited to:
 
Assist existing and new customer enquiries via telephone and email
Drafting and producing customer quotes from watches sent to our main service centre
Liaise with customers to discuss queries relating to quotes
Providing updates and raising support tickets
Ability to patiently listen attentively to customer requirements and assist them accordingly
Escalating enquiries to the appropriate team member, where necessary
Responding to allocated emails
Carry out follow up calls to customers and address any queries or concerns they may have
Reporting directly to Head of Customer Service
Passing customer feedback to the appropriate head of department, in order to constantly improve our service

The successful candidate will:

Be confident using computer systems and sending emails
Have a confident and enthusiastic telephone manner
Have strong time management and communication skills
Possess excellent communication skills
Work well in a fast-paced environment
Have the ability to work well within a team and independently
Be reliable and trustworthy
Be hardworking and dedicated
Be keen to learn new skills and take on responsibilities
Training will be provided and no prior experience of watches is required.
You will ideally have had at least 1 year’s experience in a similar role and be able to show examples of how your personality and initiative are going to help you excel within this role.