Ecommerce Executive Luxury Watch Brand


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2021-08-10 13:26:341970-01-01Jewellery Stylist Recruitment
Job TypePermanent Full Time
AreaLondon, England
SectorEcommerce
SalaryGood basic plus bonus
Start Dateasap
Job RefWat14
Description
Main Function of Role

Day-to-day management of the e-commerce website and support of the Communication team.
  • Manage UK e-commerce customer services.
Provide Sales Team with digital product campaign assets for all UK WS customers 
Collaborate with all relevant departments to ensure successful e-comm activity.
 
Main Duties
 
  • Day-to-day management of all the Digital activity for Sales (e-commerce websites, returns and exchanges, payments, customer support…), and support of the Communication team (Marketing and PR, including social media, display campaigns…).
  • Be the digital and e-commerce brand guardian, ensuring all digital assets, products and communications are in line with the guidelines of the brand.
  • Monitor and update products and content on the ecomm website.
  • Manage the relationship with the customer (mail / phone / complaints / questions / stock…).
  • Validate orders (fraud checks, control of processes, cart abandonment…).
  • Report daily analysis of sales / traffic and reporting on central KPI’s.
  • Handling customer complaints via telephone and email.
  • Liaising with PR and Marketing department to report on social media traffic.
  • Build and maintain strong relationships with in UK and Head Office, IT, Media, PR and Sales teams.
 
Person specification
 
·       Strong E-Commerce knowledge.
·       Background in e-commerce and knowledge of front and back end operations.
·       Excellent customer service skills.
·       Excellent oral and written skills.
·       Computer literate.
·       Ideally degree educated.
·       Preferable: a basic understanding of SAP.
·       Fluency in English, both verbal and written.
·       Genuine interest in luxury and fashion retail.
·       Good with data and a strong attention to detail.
·       Enjoy a team dynamic and confident when tackling new challenges .
·       Goal oriented and performance driven.
·       Have the ability to multitask, prioritise and manage multiple projects simultaneously in a fast-paced, deadline driven environment. 
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