Ecommerce Executive Luxury Watch Brand
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| Job Type | Permanent Full Time |
| Area | London, England |
| Sector | Ecommerce |
| Salary | Good basic plus bonus |
| Start Date | asap |
| Job Ref | Wat14 |
- Description
- Main Function of Role
Day-to-day management of the e-commerce website and support of the Communication team.- Manage UK e-commerce customer services.
Collaborate with all relevant departments to ensure successful e-comm activity.
Main Duties
- Day-to-day management of all the Digital activity for Sales (e-commerce websites, returns and exchanges, payments, customer support…), and support of the Communication team (Marketing and PR, including social media, display campaigns…).
- Be the digital and e-commerce brand guardian, ensuring all digital assets, products and communications are in line with the guidelines of the brand.
- Monitor and update products and content on the ecomm website.
- Manage the relationship with the customer (mail / phone / complaints / questions / stock…).
- Validate orders (fraud checks, control of processes, cart abandonment…).
- Report daily analysis of sales / traffic and reporting on central KPI’s.
- Handling customer complaints via telephone and email.
- Liaising with PR and Marketing department to report on social media traffic.
- Build and maintain strong relationships with in UK and Head Office, IT, Media, PR and Sales teams.
Person specification
· Strong E-Commerce knowledge.
· Background in e-commerce and knowledge of front and back end operations.
· Excellent customer service skills.
· Excellent oral and written skills.
· Computer literate.
· Ideally degree educated.
· Preferable: a basic understanding of SAP.
· Fluency in English, both verbal and written.
· Genuine interest in luxury and fashion retail.
· Good with data and a strong attention to detail.
· Enjoy a team dynamic and confident when tackling new challenges .
· Goal oriented and performance driven.
· Have the ability to multitask, prioritise and manage multiple projects simultaneously in a fast-paced, deadline driven environment.