E-commerce Customer Service Executive - Watch Department
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| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | Jewellery SalesWatch SalesAfter SalesCustomer Service |
| Salary | £21,000-£25,000 depending upon experience |
| Start Date | asap |
| Job Ref | Ecom2 |
- Description
- We are actively recruiting an e-commerce customer service executive to join a well known Jewellery and Watch business in London.
This role offers flexible working (2 days a week from home)
The ideal candidate will have charisma, energy, great attention to detail, the ability to remain organised in a fast-paced environment, and a positive approach to providing sales support.
A good level of literacy, numeracy, and computer skills are also essential for this role.
Key responsibilities:- Day-to-day Customer Service function including liaising with customers, inbound phone calls and outbound delivery arrangements for both domestic and international customers.
- Work closely with our e-commerce manager and preowned luxury watch procurement team in a fast-paced environment
- Merchandising products online, as well as uploading our product range into marketplace such as third-party selling platforms such as Chrono 24, Amazon, eBay, and handle all enquires submitted through these.
- Ensuring customer service, feedback is actioned.
- Analyse product sales and channel performance.
- Identify analyse and propose innovations, promotions, efficiencies, and new product opportunities for sales growth.
- Follow through post order processes to ensure operational excellence
- Input ideas as well as manage social media platforms
- Other ad hoc duties
Skills and Experience:- Have a strong footing and understanding of e-commerce/Online Retail
- Previous positions held within e-commerce or luxury jewellery and watch retail environments
- Be able to work independently and within a team
- Shopify, Magento etc and eBay experience is preferable, but not essential
- Demonstrating an uncompromising level of commitment and focus to quality
- Demonstrate confidence and professionalism on all engagements
- Ideally have previous exposure of working within sales support (although we will make exceptions on this for the right candidate)
- Possess excellent organisation and administration skills along with MS office (especially Excel) and databases
- Being flexible, adaptable, adhering to change and show initiative.
- Communicates clearly and succinctly