E-commerce/Customer Service Executive
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| Job Type | Permanent Full Time |
| Location | Greater London |
| Area | London, England |
| Sector | Jewellery SalesWatch SalesAfter SalesCustomer ServiceEcommerce |
| Salary | £25,000 |
| Start Date | asap |
| Job Ref | 1com10 |
- Description
- We have a vacancy for an E-commerce/Customer Service Executive witha well know jewellery and watch company based in London. This role is Monday to Friday.
The successful candidates role will include the following:
Key responsibilities:
Day-to-day Customer Service function including liaising with customers, inbound phone calls and outbound delivery arrangements for both domestic and international customers.
Work closely with our e commerce manager and preowned luxury watch procurement team in a fast-paced environment together with our branches in the London and Essex area.
Upload our product range into marketplace such as third-party selling platforms such as Chrono 24, Amazon, eBay and handle all enquires submitted through these.
Ensuring customer service, feedback is actioned.
Analyse product sales and channel performance.
Identify analyse and propose innovations, promotions, efficiencies and new product opportunities for sales growth.
Follow through post order processes to ensure operational excellence
Other ad hoc duties
Skills and Experience
Have a strong footing and understanding of e-commerce/Online Retail
Previous positions held within e-commerce or retail environments
Be able to work independently and within a team
Shopify, Magento and eBay experience is preferable, but not essential
Demonstrating an uncompromising level of commitment and focus to quality
Demonstrate confidence and professionalism on all engagements
Ideally have previous exposure of working within sales support (although we will make exceptions on this for the right candidate)
Possess excellent organisation and administration skills along with MS office (especially Excel) and databases
Being flexible, adaptable, adhering to change and show initiative