Inbound Service Technician
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| Job Type | Temporary / Contract |
| Area | Kent, England |
| Sector | Watch SalesJewellery ProductionGoldsmithWatchmakerWatch TechnicianWatch Polisher |
| Salary | Good basic salary plus bonus and benefits |
| Currency | GBP |
| Start Date | asap |
| Job Ref | Serv26 |
| Job Views | 1035 |
- Description
- Role Summary
This position operates within the Estimation department. The role reports functionally to the Service Operations Manager but liaises regularly with the Estimation & Quick Service Team Leader. The role ensures a constant flow of work between Service Administration and Estimation, in order to maintain estimating KPI’s of 24 and 48 hours (subject to watch type).
Key Tasks and Responsibilities
Photographs inbound service work using the photography unit and software
Removes bracelet from the head of the watch and carries out scribing
Sanitises watches
Prioritises order entry according to category of intervention type or urgency
Organises all inbound service workflow into the relevant holding station in preparation for cleaning
Ensures strict adherence to all inbound SOPs (standard operating procedures)
Maintains expected levels of performance based on work demand and personal development
Maintains excellent housekeeping and organisation within the department
Performs any other duties as requested which are deemed reasonable and within capability
Personal Profile Summary
The job requires a perfectionist who has an innate need to get things right and prefers to deal with things rather than people. Formulas, facts, logic and systems are also important aspects of the position. The person fulfilling this function should have the ability to work in a steady, thorough and deliberate manner and have the persistence necessary to see a job through to conclusion. Ideally, the job holder should be conventional by nature, cooperative, cautious in approach, compliant, organised and predictable. He or she will have a methodical approach to work and be routine-orientated. A questioning approach, concentration on detail and a non-assertive nature are important for this position. The role is somewhat analytical and requires a high level of quality control. The job holder should be comfortable working alone, with minimal supervision, and confident in maintaining his/her own work area.
Key Areas of Competence
Works within a technical or specialist area of expertise in order to continuously improve the quality of the service and/or the product.
Develops and complies with the systems, procedures, rules, objectives and timescales set by the organisation and takes a disciplined approach when undertaking tasks.
Searches out errors, rectifies omissions, perfects systems and procedures that will ultimately raise the quality and standards of all tasks undertaken.
Provides the best possible solutions to problem solving or decision making by conscientiously testing things, examining facts, trying different alternatives and thinking things through.
Develops competency in self in order to gain satisfactory standards of performance and delivers results within agreed timescales.
Is consistent in the manner in which a task is tackled, creates sound, practical procedures that incorporate checks for accuracy and ensures that tasks are completed satisfactorily.
Seeks direction and authority from others when and if appropriate and achieves set goals in a non- assertive and efficient manner.
Draws conclusions by probing into things and contemplating the consequences of any action that is likely to be taken by proving the reliability of the information available.
Essential
Educated to a minimum of grade C GCSE (or equivalent) in Maths and English
Experienced in working to strict operating standards and procedures
Proven dexterity and hand-to-eye coordination
Familiarity with basic Microsoft Office products
Good attention to detail and a high level of concentration and focus
Ability to manage time and work load effectively
Good written and oral communication skills
Desirable
Grade C or above at GCSE level in Art or Craft Design & Technology
Experience of using a process driven ERP system e.g. Microsoft Dynamics
Previous experience working as part of a small team
Previous experience in handling high grade products
NO PREVIOUS EXPERIENCE REQUIRED FOR THIS POSITION AS FULL TRAINING WILL BE PROVIDED TO THE SUCCESSFUL CANDIDATE.