Store Director - ELITE Jewellers New Zealand

We have an exciting opportunity for a Store Director at an ELITE jewellers in New Zealand, set to open a brand-new boutique at a prime location in Auckland in the summer of 2025.

The purpose of the position is to lead the boutique performance by:

• Personally contributing to sales and generating opportunities for oneself and for the Team
• Creating sales opportunities inside and outside the salon whenever applicable
• Leading the Sales Team by developing their skills and supporting each team member to expand his/her client’s portfolio
• Supervising and guiding the Team CRM development strategies and activities
• Organising daily workload and time management

Sales Performances and business development

• Drive and exceed sales performance supported by boutique business strategies and relevant KPI
• Analyse the salon business to maximise sales results
• Propose and implement strong 360 degree sales plans on monthly, quarterly, yearly basis and develop boutique sales activities with retail manager
• Demonstrate sales leadership and train the team to represent the brand
• Set smart objectives to the team with relevant KPI
• Drive boutique high jewelry performances, act as a brand ambassador to build and strengthen relationships with VIP clientele and suss a new client pool
• Represent the brand as a top Jewellerry Maison at the pinnacle of the luxury good industry, in department stores, during internal meetings, events and client meetings
• Instruct and supervise the staff for best practice execution following company operating guidelines and procedures

Client Development & Client Experience

• Enhance, execute exceptional client experiences and build long term client relationships
• Ensure a smooth client experience through an effective floor management, daily team feedbacks and cross functional collaboration
• Identify and execute client development plan, clienteling initiatives and client follow up
• Build, develop and maintain local and international client network

Leadership & Team (Staff) Development

• Identify retail talents and recruit them
• Act as an inspiring leader and a role model on a daily basis while creating a strong team spirit
• Build trustful relationships across the organisation and particularly with the retail team
• Manage individual sales drive, fostering high performance behaviors towards sales goals and follow each and every one daily tasks
• Identify individual / team development training needs and communicate with retail manager
• Convey company DNA and work values to the team, a high sense of responsibility, covering job training and Maison spirit, practices, duties to catch the right KPI results
• Attract, develop and retain a high performing team through leading, coaching and training
• Assist the retail manager in identifying and recruiting the most qualified candidates to meet the key business needs

Operations & Business Models

• Uphold boutique operations, audit and inventory management
• Constantly improve boutique flows and internal organisation
• Ensure compliance of all Maison guidelines

Visa sponsorship and a relocation package is available for this position